The Periodic Service Review: A Total Quality Assurance System for Human Services and Education - PDF free download eBook

  • Verified: Fri, Dec 13, 2019
  • Published: 13.01.2019
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Introduction

Recognizing that poor management practice, more than low wages or external factors, is responsible for inconsistency and lack of quality in service delivery, this practical book presents the...

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Details of The Periodic Service Review: A Total Quality Assurance System for Human Services and Education

Original Title
The Periodic Service Review: A Total Quality Assurance System for Human Services and Education
ISBN13
9781557661425
First Published
1994 year
Edition Format
Paperback
Number of Pages
256 pages
Book Language
English
Ebook Format
PDF, EPUB

Some brief overview of this book

Recognizing that poor management practice, more than low wages or external factors, is responsible for inconsistency and lack of quality in service delivery, this practical book presents the research-validated Periodic Service Review (PSR) to improve staff training and supervision and to translate principles of effective management into concrete practices and procedures. Th Recognizing that poor management practice, more than low wages or external factors, is responsible for inconsistency and lack of quality in service delivery, this practical book presents the research-validated Periodic Service Review (PSR) to improve staff training and supervision and to translate principles of effective management into concrete practices and procedures. The PSR is both a system and an instrument, providing home, classroom, supported employment, or other service–setting applications.

Using four integrated elements—performance standards, performance monitoring, performance feedback, and systematic training—program directors will be able to mobilize staff, maximize service provision, and meet goals and objectives. No longer do those "who don't know how to manage" need to manage those "who don't know what to do!" Here is the ideal reference for all administrators and supervisors working in human services or educational settings.

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