Bad Software: What To Do When Software Fails - PDF free download eBook

  • Verified: Tue, Aug 20, 2019
  • Published: 31.01.2019
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Introduction

Avoid technological lemons and be your own consumer advocate. Most software products are released with known defects. Misleading advertising is rampant in the industry, and few software publishers...

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Details of Bad Software: What To Do When Software Fails

Original Title
Bad Software: What To Do When Software Fails
ISBN13
9780471318262
First Published
1998 year
Edition Format
Paperback
Number of Pages
366 pages
Book Language
English
Ebook Format
PDF, EPUB

Some brief overview of this book

Avoid technological lemons and be your own consumer advocate. Most software products are released with known defects. Misleading advertising is rampant in the industry, and few software publishers provide real warranties for their products.

And as we all know, most software companies provide woefully inadequate technical support. Quite simply, consumers usually get the sho Avoid technological lemons and be your own consumer advocate. Most software products are released with known defects.

Misleading advertising is rampant in the industry, and few software publishers provide real warranties for their products. And as we all know, most software companies provide woefully inadequate technical support. Quite simply, consumers usually get the short end of the stick in the software industry.

Not for long, if the authors of "Bad Software" can help it. This book pulls no punches in explaining why things are so bad, and how consumers can best stand up for themselves. The authors provide guidance on how to troubleshoot faulty software and when to call for help; exactly what to demand of software companies when defective products cost you time and money; how to ensure a replacement or refund; how best to deal with intransigent companies and their personnel; and much more.

Written by industry insiders with software management, technical support management, and legal experience, this book will show you how to fight for your rights and get valuable results. Companion Web site features legislative and regulatory news and commentary, court cases, and contact information for protection agencies.

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